TJ was extremely helpful and knowledgeable. He did a great job presenting the vehicles and explaining all of their features. He was personable, professional, and enjoyable to talk with.
I came in to get a new truck, it was what I expected from a visit to a new car dealership, especially one of this size, pushy sales people, trying to lead me into trucks that either had more options than I wanted or more expensive than I wanted. I started to talk to a newer sales rep TJ Wilhite. Down at Ford/ mazda, he is outstanding to work with, he actually listened to what I wanted and took the time to look for it, I ended up deciding to wait and pre order a new Ford ranger, if I would have had to deal with any other salesman there, I would have gone to a different dealership without hesitation. TJ Wilhite's customer service and attention to what his customers are wanting made me decide to give them my business. If your searching for a new vehicle, I would refer any friends or family or really anyone to go talk to TJ if you actually want to be treated like a person and not a paycheck when you get ready to buy your next car or truck.
Justin was very informative. Knew everything about the Ford Ranger. Very pleasant experience compared to how buying a car used to be.
John roberts is the salesman that help me out he did an amazing job and was a pressure free experience. Great place to do buisness tbe entire staff was very helpful.
I came for routine service and discovered a known problem Ford is having with my year truck. As part of the discussions about the issue I met with the Service manager as I am new to this dealer. The group seems genuine at making customer service important. Kelsi was my service advisor for the follow up service and did a great job. It required more than a meet and greet to complete and Kelsi took responsibility to be sure my service was done properly and in the time promised.
salesperson John Roberts is very knowledgeable of the Ford products. This information let us make an informed decision resulting in a very satisfied purchase. The sales manager was very helpful as well. This is one of the best vehicle purchase experience we have had. Great job!
Love coming here! My recent car buying experience was as quick as possible, and a great deal. I recently brought that car in for some maintenance - also a wonderful experience. Check in was super quick, and I was only waiting for one hour. The free latte was the best I've had anywhere... seriously! Love having a local spot that puts so much care into their customer service.
West Hills Ford service was phenomenal in assisting us to find the exact truck we wanted. They followed our very specific list of requests then spent hours negotiating with us to find us the payment we needed. They had a comfortable place for our children to play during the whole process and a cafe for snacks if needed. I would highly recommend their service to anyone.
Great dealership for doing vehicle service and accommodating last minute calls, neat waiting area, free complimentary coffee and water, comfortable settings-- but very difficult to arrange appointment via phone ...either do it online or drop in and try your luck.
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