Customer Testimonials in Seattle, WA

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Cars Mar 25, 2023

It’s was nice Cole was very professional on his job he did a good job to explain what need to be done very patient to listen what customer like me have question good service!!!

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DealerRater Mar 24, 2023

Everyone was very Professional, kind and efficient today. We were welcomed immediately and informed each step of the way

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Cars Mar 21, 2023

Brought my car in for scheduled service. A representative from QA stopped by while waiting. Found out my car qualified for their Vehicle Upgrade Program - despite it's age and mileage. My immediate thought was "oh yeh, sure". Then was offered literally thousands above blue book as a trade-in. Enough to get me thinking maybe it's time to invest in a new vehicle. The QA Rep walked me over to Kevin and Derrick, who drove a truck around front with everything on my wishlist, and then some! After an impressive test drive, Kevin answered all my ...

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DealerRater Mar 20, 2023

Outstanding service performed on time and as quoted. Connor was great, personable and keeps me informed throughout the service process.

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DealerRater Mar 12, 2023

Everyone there was friendly and professional. Chad Bass made sure we were well looked after throughout the prosses. It was a good place to do business.

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Cars Mar 5, 2023

Connor serviced my car at the last minute on Saturday afternoon without an appointment!!! He was absolutely terrific!!! Thank you for taking care of your customers!!!!

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DealerRater Mar 3, 2023

Austyn was fantastic. Followed through, got me the information I needed. If she didn’t have an answer she found a out and got back to me. It was a very good experience.

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DealerRater Mar 2, 2023

My flex was in for an oil change. There’s three different areas you can easily get comfortable and wait for the vehicle. The person helping me, Caitlin, was friendly, polite, and even walked me to my flex when done and noticed the protective pieces the mechanic placed in the driver seat were left she quickly whipped them out and took care of them for me. I have been coming for service at the same place since I bought my flex. I have always been pleased with the service. Thank you.

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DealerRater Mar 1, 2023

Friendly staff. Took care of me and the family while we conducted business. In terms of time, the process if buying my vehicle was relatively quick.

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DealerRater Feb 24, 2023

Caitlin got us in on no notice and got us out in less than 45 minutes. She was knowledgeable and super helpful! Thanks!

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DealerRater Feb 23, 2023

Nicole was wonderful to work with! She didn’t just give us the standard yes we can, no we can’t. Instead she came with a “we will always can find a way to help” and made our experience at Ford Services great. Thank you Nicole for keeping our family safe on the road and doing it with a positive and friendly attitude. I ask the dealership to thank you also for being an awesome Advisor!

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DealerRater Feb 23, 2023

Took longer to diagnose the air bag warning issues, but all is good for now

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Cars Feb 22, 2023

Caitlin was awesome! The service team got me in early before the holiday and work was done fast. Thanks for taking care of my car.

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DealerRater Feb 22, 2023

They were great rotating my tires, my 3rd oil chg & even sugg new front wipers at no cost

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Cars Feb 18, 2023

Service Manager, Caitlin, did a great job of listening to what I needed and the service was completed in the time told to me. I was very satisfied with the service I received and will come back when my vehicle needs service again. Great to work with you Caitlin.

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DealerRater Feb 15, 2023

Outstanding, professional, service dept. In and out with Connor the service tech. and another. Barely enough time for a free coffee!

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DealerRater Feb 6, 2023

Took my truck in for routine maintenance and Catlin met me to discuss the events for this service call and explain other options that also were available. I was handled in a very profession and hospitable manner. Always a great experience to work with Catlin and the assoicated staff.

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Cars Feb 1, 2023

Connor in the service department yet again did a awesome job. He greeted me at my truck and went over all the services I wanted done, and it was done sooner then expected. I don't ever hesitate brining my truck in for servicing at West Hills ford.

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DealerRater Jan 30, 2023

I recently bought a minivan from West Hills dealership. Sales person, Nick, went above and beyond to help me. He was attentive, made sure we got a car on time inspite of it being back ordered. Overall I would recommend Nick and West Hills for car purchases.

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DealerRater Jan 26, 2023

Nicole was a great representative. The job (recall on an airbag) was done efficiently and as near as I can tell properly.

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Cars Jan 17, 2023

Nicole was great. She kept me informed about my vehicle and was always there if i needed to know what was going on. It was a good repair experiece.

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DealerRater Jan 14, 2023

Always a great experience and friendly staff. Keeps me informed of status and offers coffee.

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DealerRater Jan 4, 2023

Caitlin has always be on top of the job! She has done a great job.

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Cars Jan 3, 2023

Caitlin was very professional and extremely helpful, she answered every question. Explained thoroughly what was done and a couple of things that were needed to be fixed

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DealerRater Dec 31, 2022

Connor was most professional polite and was very responsive to my appointment. My escape was serviced 10 minutes prior to the estimated time at check in.

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DealerRater Dec 28, 2022

Excellent service, attentive to my concerns. Chad kept me up to date concerning my vehicle

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Cars Dec 24, 2022

Great service of my new F150, from scheduling with Jeffery to dealing with Connor for actual service and reasonable wait time. I must say that the service experience was much better than the buying experience from the sales department. Worst buying experience ever in my many years and many vehicles.

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DealerRater Dec 19, 2022

I feel so good when I be there because all of you guys gave a wonderful service! Thank you so much for your helpful.

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DealerRater Dec 10, 2022

Help us anyway that he could we got the car oil changed in record time

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Cars Dec 7, 2022

Kevin and the entire crew were wonderful helping me purchase my new Expedition and helping me figure the technology out! Good job! You made purchasing and delivery seamless!

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Cars Dec 6, 2022

I rarely write reviews. However, I want to recognize Kevin in Sales and Leasing as one of the best Salesman I’ve encountered. I recently purchased a used Mustang, through Kevin. He’s a car person who knows his cars. He was super easy to work with and understanding when I told him I don’t make decisions quickly. I’ve purchased three cars over the last 20 years through West Hills. So far, none have given me any headaches regarding durability. West Hills sells quality used cars. Shout out to Jose the Business Manager who processed the title transfer and ...

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DealerRater Dec 6, 2022

I rarely write reviews. However, I want to recognize Kevin in Sales and Leasing as one of the best Salesman I’ve encountered. I recently purchased a used Mustang, through Kevin. He’s a car person who knows his cars. He was super easy to work with and understanding when I told him I don’t make decisions quickly. I’ve purchased three cars over the last 20 years through West Hills. So far, none have given me any headaches regarding durability. West Hills sells quality used cars. Shout out to Jose the Business Manager who processed the title transfer and ...

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DealerRater Dec 2, 2022

Purchased several new cars at West Hills. The service department is excellent and all that work there are very friendly and scheduled service is performed well. Thank You Rodney and all in the service department.

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DealerRater Nov 30, 2022

Had the oil changed and the 15K mile service done. Rodney and the service technician provided excellent service.

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Cars Nov 30, 2022

No mark up on new Ford Lightning. Wow, yes really. They made it happen, gave me what I wanted for my trade in. I am enjoying the rare unicorn of the latest electric truck. Thanks West Hills Ford

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DealerRater Nov 17, 2022

My wife and I have purchased multiple vehicles through West Hills and there’s a reason we keep coming back. Great people, great customer care, and no pressure.

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Cars Nov 15, 2022

Caitlin was very professional and got the job done. She’s always working hard to my needs met. We pick up for LineX and she’s always very helpful!

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DealerRater Nov 9, 2022

The service was performed efficiently and as requested. The service team was friendly and prompt. They kept me informed during the entire process.

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Cars Nov 9, 2022

Service representative Kaitlin was excellent to work with. I wish they all were like her, she was very pleasant, knowledgeable and thorough. Very nice service call.

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Cars Nov 4, 2022

I have had Caitlin twice sign me in and take care of me for the service on my vehicle. She is professional and true to her word! She works with me on my needs and financial situations, which makes it easier to get the proper care for my vehicle. It's also fun to talk to her and this makes the experience more enjoyable. She gets five stars from me! I've always had first rate service from the female service reps. So thank you for that! I purchased my vehicle from this Ford dealership and bring it in for ...

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DealerRater Oct 26, 2022

Easy to make service appointment. Caitlin was friendly and efficient signing me in and out, and the service was prompt. West Hills has earned my business.

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DealerRater Oct 20, 2022

The customer service at West Hills Ford service dep’t is very knowledgeable and conscientious, in short, they can’t be beat. Connor really went to bat for us, above & beyond what I’ve come to expect from Ford. My car needed an entire transmission replacement. Upon tearing down the vehicle’s transmission, they discovered another expensive issue, unrelated to the transmission, covered under the warranty. They also were able to fix a different & unrelated issue that was under recall. West Hills Ford has restored my faith in Ford. This dealership is a good distance from where I ...

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Cars Oct 19, 2022

Caitlin was especially friendly and helpful today at my routine service appointment. She offered great advice and provided a plan to meet the needs for my vehicle that would help make the necessary service required more affordable.

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Cars Oct 15, 2022

Shawn was great to work with picking up my Ford Bronco after a long wait. He even went the extra mile to pick check when I didn’t bring one. Jose stayed late to finish the deal. Thank you for your professionalism.

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Cars Oct 9, 2022

Staff was very positive and explained a recall situation. Work was done hours before estimate. Overall a very food experience. Highly recommend and would use again

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Cars Oct 7, 2022

Great service! Everyone was very helpful and accommodating. I felt at ease with the whole process, from Choosing the right car to filling out the paperwork. Every step of the way was supported.

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Cars Oct 6, 2022

Great service, free latte, short wait time. As soon as I drove in a friendly face was at my car with instructions and directions for a short wait.

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Cars Oct 5, 2022

Shawn was amazing to work with to purchase my new super duty. He listened to me and addressed any concerns or questions I had. A+ all around.

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Cars Oct 2, 2022

Shawn was very helpful and did a great job finding the car my wife truly wanted! I can not thank him enough for hos hard work

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Cars Oct 1, 2022

Conner was the service professional I dealt with. Explained what my Ford needed and he gave me a estimate of when the vehicle would be ready. Not only did he and his staff exceed the time to complete the work necessary but, delivered the vehicle back cleaner then it was delivered. Highly recommend Service Department and Conner.

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DealerRater Sep 24, 2022

I love my advisor he takes awesome care of my car Mazda treats me great👍 thanks Phil and Mazda

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Cars Sep 24, 2022

Brandon in service has customer service down. Brandon took the extra white glove approach that I was needing for my vehicle and made sure everything was explained, ontime and no nonsense. I actually drive from seattle for this crew to service my car.

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DealerRater Sep 23, 2022

Staff are very nice and friendly. Service got done on a timely manner. Will recommend going here for car service.

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DealerRater Sep 22, 2022

Clean, friendly and efficient. You can get a snack and a free beverage. Excellent service.

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DealerRater Sep 22, 2022

It was great! I scheduled my appointment by phone. They got me set up and checked in very quickly. They got my car done by the time they said it would be done and did so professionally.

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DealerRater Sep 21, 2022

The West Hills Ford team was friendly and thorough with our delivery and helping us get familiar with the van, they made the buying experience easy.

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Cars Sep 21, 2022

Connor made it very easy to get the service done. He knows his stuff! We reviewed the status on open recalls and recommended items for the future.

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Cars Sep 13, 2022

Awesome Job by the service department and Caitlin was awesome in keeping us informed of the status of SUV. Mr Jimmy in Sales, hope I got the name right, was very knowledgeable and helpful in identifying which warranty we had on our SUV for future care of our SUV.

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DealerRater Sep 11, 2022

I have all of my service done at West Hills Ford. The personal attention from the staff has always been great. The last time I was greeted by Caitlin and she was very helpful in explaining what services I should complete on my vehicle. I’ll definitely continue to give them my business.

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DealerRater Sep 9, 2022

I recently bought a Mustang from West hill ford and they made the whole transaction pleasant.

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DealerRater Sep 8, 2022

They are always super friendly, smiling and above all helpful! They make a maintenance trip an experience . Today they made sure I was to work on time and picked me up right on time to get my car! Above and beyond excellent care especially Shawn!

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DealerRater Sep 6, 2022

We were seen timely and with professional courtesy. Catlin was knowledgeable and helped us with the service the vehicle needed. It was complex within the time given.

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DealerRater Sep 5, 2022

I love my new Mustang and the ford team was very helpful and a pleasure to work with.

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DealerRater Sep 3, 2022

Great service department, took care of both my vehicles and my father in laws. Micheal made sure all was good before we left.

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DealerRater Sep 2, 2022

I am so blessed and excited to walk away with a new ! I am 31 and never had a car this nice or been approved for a loan . I love that they were willing to work with me and make sure I got something more reliable for me and my son !

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DealerRater Aug 30, 2022

Fast and efficient service. All staff was polite and helpful and friendly. We'll be back for the next service.

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Cars Aug 29, 2022

Excellent customer service and speedy. Michael went above and beyond my expectations. Thank you very much to West Hills Ford for the great cuatomer service.

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DealerRater Aug 27, 2022

West Hills Ford service department is top notch. They took a little longer than normal to work on my truck but more than made up for it when they were done. My hats off to the service group and Jesse Roska in particular!

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Cars Aug 26, 2022

Conner deserves an A+ for getting the job done in a very timely fashion. People were professional, friendly, and I had a very good Frappucino.

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Cars Aug 24, 2022

Everything went well at West Hills. Tara was friendly and helpful, service tech was prompt and reasonable. Problem was quickly detected and resolved. Will be returning.

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DealerRater Aug 23, 2022

Nice, friendly, courteous staff. Complementary beverage offered for those getting service. Would recommend this dealership.

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DealerRater Aug 21, 2022

Quick appointment, fast, friendly service. Very comfortable waiting room with a free latte! Will definitely be back.

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Cars Aug 19, 2022

Everything was great and very quick from the moment I got there. Customer service was excellent and I will highly suggest this dealership to other people.

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DealerRater Aug 19, 2022

Very pleased with their service. I will continue to have my service done there in the future

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DealerRater Aug 5, 2022

Victoria at West Hills Ford always takes spectacular care of me and my business fleet!

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DealerRater Jul 24, 2022

Good service, friendly and efficient. Ordered truck and Jon kept us up to date on its arrival. Had the truck shined up and ready for us! Will definitely be repeat customers

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DealerRater Jul 23, 2022

Matt was fantastic. Very communicative. He proactively reached out when the car I was looking for arrived. The process was efficient. The finance people were awesome. 10/10 - would recommend!

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DealerRater Jul 20, 2022

Nothing but the best in service my wife and I received. Extremely happy with the service before and after. We're working on telling everyone we know. Thank again so much.

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DealerRater Jul 2, 2022

Best vehicle buying experience ever!!!!!! I highly recommend West Hills Ford for your next car purchase.

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DealerRater Jun 25, 2022

Very nice, also super helpful. Made sure all my needs were met. They didn’t stop trying until I was good with everything.

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DealerRater Jun 22, 2022

Awesome staff. My sales person was very knowledgeable and took the time to ask questions about my needs and pointed all the features I was looking for in my new truck.

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DealerRater Jun 22, 2022

I haven’t purchased a vehicle since 2005, the whole crew at West Hills Ford made the experience amazing with no stress at all. Everyone from Victoria king, jon rohlman, and the “the finance guy”(sorry couldn’t remember that many names, but I’m glad you stepped over from Canada!) made this enjoyable!!! Thanks Guys! This Bronco was a dream and you made it a reality for me!!!!!!

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DealerRater Jun 21, 2022

The entire team was very easy to work with. I was just here to buy out my lease but every question was confidently answered which was especially nice because I am not from this state and needed to know which rules might be different.

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DealerRater Jun 20, 2022

Awesome service & excellent people had a blast getting my new car thanks again will be back for my wifey’s new mustang

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DealerRater Jun 8, 2022

Jon was super helpful and talked me through all my options as my lease finished on my vehicle!

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DealerRater Jun 3, 2022

Made the car buying experience simple and easy for someone who isnt experienced with it.

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DealerRater Jun 1, 2022

Jon was super helpful during the car buying experience. The entire crew that I worked with was super helpful and super friendly. Will always go to West Hills Ford for all my automotive needs!

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DealerRater May 31, 2022

My goodness! These people were so kind to us and really made my first car buying experience easy. Everything was done at the dealership and they all treated me with care and respect! 10/10 suggest coming here if you want a new car!

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DealerRater May 31, 2022

I found my ultimate dream truck. Jon was really easy to work with, excellent service.

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DealerRater May 29, 2022

I am so happy with the quality service I received on this deal by Matt Sayers at West Hills Ford! He literally took me to every lot and showed me hundreds of vehicles to compare with the deal I found. The managers had my deal signed and completed efficiently. Not my first or last purchase at WHF.

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Facebook May 26, 2022

Great service. The moment we pulled on the lot there was already someone waiting to assist us. Everyone is super nice and everything was done quickly and thoroughly. I highly recommend coming here for a trade in or for your first vehicle. Thank you West Hills

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DealerRater May 25, 2022

They are friendly and helpful. Best Dealer ship in all Seattle . I personally recommend it!

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DealerRater May 25, 2022

Customer service is awesome. Both Jon and Tom made my car buying experience pain free.

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DealerRater May 22, 2022

Jon and the staff were no nonsense and very helpful with the whole process! Jon kept me updated through the whole purchase and made sure I was well informed.

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DealerRater May 21, 2022

The staff are all nice and willing to help was waiting for the management team to get back to me I need help with there printer and someone else help me get it figured out had a great experience with the guys that help me.

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DealerRater May 20, 2022

The whole team at West Hills Mazda was great. Honest, straightforward and fun to boot! In particular, Sierra was the perfect saleswoman. Knowledge, kind and on top 🔝 f the details. Would recommend!

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DealerRater May 20, 2022

This place is hands down the absolute best!! I love the service and the people who helped me are so wonderful.

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DealerRater May 13, 2022

This was the most amazing experience in buying a car I've ever had. Everything went so well. Shawn was so great and made me feel comfortable with the process. He found me something in my price range that I love.

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DealerRater May 9, 2022

I have nothing but INCREDIBLE things to say about this dealership! Especially Shawn Barrera who worked tirelessly, even sacrificing time with his family on mother's day to get me into my dream car! My new Ford Bronco Sport only became a reality because of his hard work and dedication. I will be eternally grateful for his hard work and kindness. Thank you!

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DealerRater May 9, 2022

I was not bombarded when first showing up to the dealership which I absolutely hate. So I love that. They worked with me to get me a price that I wanted and they were very friendly and professional. Everything took about 3 hours which has been the shortest time I have ever spent at a dealership.

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