Customer Testimonials in Seattle, WA
It’s was nice Cole was very professional on his job he did a good job to explain what need to be done very patient to listen what customer like me have question good service!!!
Everyone was very Professional, kind and efficient today. We were welcomed immediately and informed each step of the way
Brought my car in for scheduled service. A representative from QA stopped by while waiting. Found out my car qualified for their Vehicle Upgrade Program - despite it's age and mileage. My immediate thought was "oh yeh, sure". Then was offered literally thousands above blue book as a trade-in. Enough to get me thinking maybe it's time to invest in a new vehicle. The QA Rep walked me over to Kevin and Derrick, who drove a truck around front with everything on my wishlist, and then some! After an impressive test drive, Kevin answered all my ...
Outstanding service performed on time and as quoted. Connor was great, personable and keeps me informed throughout the service process.
Everyone there was friendly and professional. Chad Bass made sure we were well looked after throughout the prosses. It was a good place to do business.
Connor serviced my car at the last minute on Saturday afternoon without an appointment!!! He was absolutely terrific!!! Thank you for taking care of your customers!!!!
Austyn was fantastic. Followed through, got me the information I needed. If she didn’t have an answer she found a out and got back to me. It was a very good experience.
My flex was in for an oil change. There’s three different areas you can easily get comfortable and wait for the vehicle. The person helping me, Caitlin, was friendly, polite, and even walked me to my flex when done and noticed the protective pieces the mechanic placed in the driver seat were left she quickly whipped them out and took care of them for me. I have been coming for service at the same place since I bought my flex. I have always been pleased with the service. Thank you.
Friendly staff. Took care of me and the family while we conducted business. In terms of time, the process if buying my vehicle was relatively quick.
Caitlin got us in on no notice and got us out in less than 45 minutes. She was knowledgeable and super helpful! Thanks!
Nicole was wonderful to work with! She didn’t just give us the standard yes we can, no we can’t. Instead she came with a “we will always can find a way to help” and made our experience at Ford Services great. Thank you Nicole for keeping our family safe on the road and doing it with a positive and friendly attitude. I ask the dealership to thank you also for being an awesome Advisor!
Took longer to diagnose the air bag warning issues, but all is good for now
Caitlin was awesome! The service team got me in early before the holiday and work was done fast. Thanks for taking care of my car.
They were great rotating my tires, my 3rd oil chg & even sugg new front wipers at no cost
Service Manager, Caitlin, did a great job of listening to what I needed and the service was completed in the time told to me. I was very satisfied with the service I received and will come back when my vehicle needs service again. Great to work with you Caitlin.
Outstanding, professional, service dept. In and out with Connor the service tech. and another. Barely enough time for a free coffee!
Took my truck in for routine maintenance and Catlin met me to discuss the events for this service call and explain other options that also were available. I was handled in a very profession and hospitable manner. Always a great experience to work with Catlin and the assoicated staff.
Connor in the service department yet again did a awesome job. He greeted me at my truck and went over all the services I wanted done, and it was done sooner then expected. I don't ever hesitate brining my truck in for servicing at West Hills ford.
I recently bought a minivan from West Hills dealership. Sales person, Nick, went above and beyond to help me. He was attentive, made sure we got a car on time inspite of it being back ordered. Overall I would recommend Nick and West Hills for car purchases.
Nicole was a great representative. The job (recall on an airbag) was done efficiently and as near as I can tell properly.
Nicole was great. She kept me informed about my vehicle and was always there if i needed to know what was going on. It was a good repair experiece.
Always a great experience and friendly staff. Keeps me informed of status and offers coffee.
Caitlin has always be on top of the job! She has done a great job.
Caitlin was very professional and extremely helpful, she answered every question. Explained thoroughly what was done and a couple of things that were needed to be fixed
Connor was most professional polite and was very responsive to my appointment. My escape was serviced 10 minutes prior to the estimated time at check in.
Excellent service, attentive to my concerns. Chad kept me up to date concerning my vehicle
Great service of my new F150, from scheduling with Jeffery to dealing with Connor for actual service and reasonable wait time. I must say that the service experience was much better than the buying experience from the sales department. Worst buying experience ever in my many years and many vehicles.
I feel so good when I be there because all of you guys gave a wonderful service! Thank you so much for your helpful.
Help us anyway that he could we got the car oil changed in record time
Kevin and the entire crew were wonderful helping me purchase my new Expedition and helping me figure the technology out! Good job! You made purchasing and delivery seamless!
I rarely write reviews. However, I want to recognize Kevin in Sales and Leasing as one of the best Salesman I’ve encountered. I recently purchased a used Mustang, through Kevin. He’s a car person who knows his cars. He was super easy to work with and understanding when I told him I don’t make decisions quickly. I’ve purchased three cars over the last 20 years through West Hills. So far, none have given me any headaches regarding durability. West Hills sells quality used cars. Shout out to Jose the Business Manager who processed the title transfer and ...
I rarely write reviews. However, I want to recognize Kevin in Sales and Leasing as one of the best Salesman I’ve encountered. I recently purchased a used Mustang, through Kevin. He’s a car person who knows his cars. He was super easy to work with and understanding when I told him I don’t make decisions quickly. I’ve purchased three cars over the last 20 years through West Hills. So far, none have given me any headaches regarding durability. West Hills sells quality used cars. Shout out to Jose the Business Manager who processed the title transfer and ...
Purchased several new cars at West Hills. The service department is excellent and all that work there are very friendly and scheduled service is performed well. Thank You Rodney and all in the service department.
Had the oil changed and the 15K mile service done. Rodney and the service technician provided excellent service.
No mark up on new Ford Lightning. Wow, yes really. They made it happen, gave me what I wanted for my trade in. I am enjoying the rare unicorn of the latest electric truck. Thanks West Hills Ford
My wife and I have purchased multiple vehicles through West Hills and there’s a reason we keep coming back. Great people, great customer care, and no pressure.
Caitlin was very professional and got the job done. She’s always working hard to my needs met. We pick up for LineX and she’s always very helpful!
The service was performed efficiently and as requested. The service team was friendly and prompt. They kept me informed during the entire process.
Service representative Kaitlin was excellent to work with. I wish they all were like her, she was very pleasant, knowledgeable and thorough. Very nice service call.
I have had Caitlin twice sign me in and take care of me for the service on my vehicle. She is professional and true to her word! She works with me on my needs and financial situations, which makes it easier to get the proper care for my vehicle. It's also fun to talk to her and this makes the experience more enjoyable. She gets five stars from me! I've always had first rate service from the female service reps. So thank you for that! I purchased my vehicle from this Ford dealership and bring it in for ...
Easy to make service appointment. Caitlin was friendly and efficient signing me in and out, and the service was prompt. West Hills has earned my business.
The customer service at West Hills Ford service dep’t is very knowledgeable and conscientious, in short, they can’t be beat. Connor really went to bat for us, above & beyond what I’ve come to expect from Ford. My car needed an entire transmission replacement. Upon tearing down the vehicle’s transmission, they discovered another expensive issue, unrelated to the transmission, covered under the warranty. They also were able to fix a different & unrelated issue that was under recall. West Hills Ford has restored my faith in Ford. This dealership is a good distance from where I ...
Caitlin was especially friendly and helpful today at my routine service appointment. She offered great advice and provided a plan to meet the needs for my vehicle that would help make the necessary service required more affordable.
Shawn was great to work with picking up my Ford Bronco after a long wait. He even went the extra mile to pick check when I didn’t bring one. Jose stayed late to finish the deal. Thank you for your professionalism.
Staff was very positive and explained a recall situation. Work was done hours before estimate. Overall a very food experience. Highly recommend and would use again
Great service! Everyone was very helpful and accommodating. I felt at ease with the whole process, from Choosing the right car to filling out the paperwork. Every step of the way was supported.
Great service, free latte, short wait time. As soon as I drove in a friendly face was at my car with instructions and directions for a short wait.
Shawn was amazing to work with to purchase my new super duty. He listened to me and addressed any concerns or questions I had. A+ all around.
Shawn was very helpful and did a great job finding the car my wife truly wanted! I can not thank him enough for hos hard work
Conner was the service professional I dealt with. Explained what my Ford needed and he gave me a estimate of when the vehicle would be ready. Not only did he and his staff exceed the time to complete the work necessary but, delivered the vehicle back cleaner then it was delivered. Highly recommend Service Department and Conner.
I love my advisor he takes awesome care of my car Mazda treats me great👍 thanks Phil and Mazda
Brandon in service has customer service down. Brandon took the extra white glove approach that I was needing for my vehicle and made sure everything was explained, ontime and no nonsense. I actually drive from seattle for this crew to service my car.
Staff are very nice and friendly. Service got done on a timely manner. Will recommend going here for car service.
Clean, friendly and efficient. You can get a snack and a free beverage. Excellent service.
It was great! I scheduled my appointment by phone. They got me set up and checked in very quickly. They got my car done by the time they said it would be done and did so professionally.
The West Hills Ford team was friendly and thorough with our delivery and helping us get familiar with the van, they made the buying experience easy.
Connor made it very easy to get the service done. He knows his stuff! We reviewed the status on open recalls and recommended items for the future.
Awesome Job by the service department and Caitlin was awesome in keeping us informed of the status of SUV. Mr Jimmy in Sales, hope I got the name right, was very knowledgeable and helpful in identifying which warranty we had on our SUV for future care of our SUV.
I have all of my service done at West Hills Ford. The personal attention from the staff has always been great. The last time I was greeted by Caitlin and she was very helpful in explaining what services I should complete on my vehicle. I’ll definitely continue to give them my business.
I recently bought a Mustang from West hill ford and they made the whole transaction pleasant.
They are always super friendly, smiling and above all helpful! They make a maintenance trip an experience . Today they made sure I was to work on time and picked me up right on time to get my car! Above and beyond excellent care especially Shawn!
We were seen timely and with professional courtesy. Catlin was knowledgeable and helped us with the service the vehicle needed. It was complex within the time given.
I love my new Mustang and the ford team was very helpful and a pleasure to work with.
Great service department, took care of both my vehicles and my father in laws. Micheal made sure all was good before we left.
I am so blessed and excited to walk away with a new ! I am 31 and never had a car this nice or been approved for a loan . I love that they were willing to work with me and make sure I got something more reliable for me and my son !
Fast and efficient service. All staff was polite and helpful and friendly. We'll be back for the next service.
Excellent customer service and speedy. Michael went above and beyond my expectations. Thank you very much to West Hills Ford for the great cuatomer service.
West Hills Ford service department is top notch. They took a little longer than normal to work on my truck but more than made up for it when they were done. My hats off to the service group and Jesse Roska in particular!
Conner deserves an A+ for getting the job done in a very timely fashion. People were professional, friendly, and I had a very good Frappucino.
Everything went well at West Hills. Tara was friendly and helpful, service tech was prompt and reasonable. Problem was quickly detected and resolved. Will be returning.
Nice, friendly, courteous staff. Complementary beverage offered for those getting service. Would recommend this dealership.
Quick appointment, fast, friendly service. Very comfortable waiting room with a free latte! Will definitely be back.
Everything was great and very quick from the moment I got there. Customer service was excellent and I will highly suggest this dealership to other people.
Very pleased with their service. I will continue to have my service done there in the future
Victoria at West Hills Ford always takes spectacular care of me and my business fleet!
Good service, friendly and efficient. Ordered truck and Jon kept us up to date on its arrival. Had the truck shined up and ready for us! Will definitely be repeat customers
Matt was fantastic. Very communicative. He proactively reached out when the car I was looking for arrived. The process was efficient. The finance people were awesome. 10/10 - would recommend!
Nothing but the best in service my wife and I received. Extremely happy with the service before and after. We're working on telling everyone we know. Thank again so much.
Best vehicle buying experience ever!!!!!! I highly recommend West Hills Ford for your next car purchase.
Very nice, also super helpful. Made sure all my needs were met. They didn’t stop trying until I was good with everything.
Awesome staff. My sales person was very knowledgeable and took the time to ask questions about my needs and pointed all the features I was looking for in my new truck.
I haven’t purchased a vehicle since 2005, the whole crew at West Hills Ford made the experience amazing with no stress at all. Everyone from Victoria king, jon rohlman, and the “the finance guy”(sorry couldn’t remember that many names, but I’m glad you stepped over from Canada!) made this enjoyable!!! Thanks Guys! This Bronco was a dream and you made it a reality for me!!!!!!
The entire team was very easy to work with. I was just here to buy out my lease but every question was confidently answered which was especially nice because I am not from this state and needed to know which rules might be different.
Awesome service & excellent people had a blast getting my new car thanks again will be back for my wifey’s new mustang
Jon was super helpful and talked me through all my options as my lease finished on my vehicle!
Made the car buying experience simple and easy for someone who isnt experienced with it.
Jon was super helpful during the car buying experience. The entire crew that I worked with was super helpful and super friendly. Will always go to West Hills Ford for all my automotive needs!
My goodness! These people were so kind to us and really made my first car buying experience easy. Everything was done at the dealership and they all treated me with care and respect! 10/10 suggest coming here if you want a new car!
I found my ultimate dream truck. Jon was really easy to work with, excellent service.
I am so happy with the quality service I received on this deal by Matt Sayers at West Hills Ford! He literally took me to every lot and showed me hundreds of vehicles to compare with the deal I found. The managers had my deal signed and completed efficiently. Not my first or last purchase at WHF.
Great service. The moment we pulled on the lot there was already someone waiting to assist us. Everyone is super nice and everything was done quickly and thoroughly. I highly recommend coming here for a trade in or for your first vehicle. Thank you West Hills
They are friendly and helpful. Best Dealer ship in all Seattle . I personally recommend it!
Customer service is awesome. Both Jon and Tom made my car buying experience pain free.
Jon and the staff were no nonsense and very helpful with the whole process! Jon kept me updated through the whole purchase and made sure I was well informed.
The staff are all nice and willing to help was waiting for the management team to get back to me I need help with there printer and someone else help me get it figured out had a great experience with the guys that help me.
The whole team at West Hills Mazda was great. Honest, straightforward and fun to boot! In particular, Sierra was the perfect saleswoman. Knowledge, kind and on top 🔝 f the details. Would recommend!
This place is hands down the absolute best!! I love the service and the people who helped me are so wonderful.
This was the most amazing experience in buying a car I've ever had. Everything went so well. Shawn was so great and made me feel comfortable with the process. He found me something in my price range that I love.
I have nothing but INCREDIBLE things to say about this dealership! Especially Shawn Barrera who worked tirelessly, even sacrificing time with his family on mother's day to get me into my dream car! My new Ford Bronco Sport only became a reality because of his hard work and dedication. I will be eternally grateful for his hard work and kindness. Thank you!
I was not bombarded when first showing up to the dealership which I absolutely hate. So I love that. They worked with me to get me a price that I wanted and they were very friendly and professional. Everything took about 3 hours which has been the shortest time I have ever spent at a dealership.