Customer Testimonials
Wendell is the best of the best when it comes to salespeople! Our process was smooth and painless thanks to Wendell and Chad! Go see this team for your next vehicle purchase!
It was a great experience buying my car from West Hill ford. Noah never pushed me for a purchase, but always suggested me to think more on what I want to get out of a vehicle. He was very knowledgable and helpful in making the purchase, also helped me resolve the warranty issue which i faced the day of purchase. He is very responsive on texts as well, and helped me with all the information possible. Jose was also very helpful in figuring out the financing and other details, and planning for future accessories for the car. Both of them, ...
We have had great service there!
Bought 2 cars last month and bought a 3rd one for my wife today! Ryan in finance was awesome! Magde, Tre’von, Shawn & Wendell and the entire staff at Ford made our shopping experience one to never forget! Professional and they really know how to make you feel at home. These guys will do everything to accommodate what you need in a car, truck or SUV! It’s crazy how All 3 of our new cars ended up being the same color! I love these guys and I will be getting more cars from them in the future! Great job Guys! ...
Noah was extremely knowledgable and professional. He was happy to answer all our questions, and made us feel very comfortable. Even after the sale had taken place, he happily walked us through all the newfangled features of the car, and invited us to contact him with any further questions that we might have.
Y’all, I love it here! Jerry, Paul, and everyone else was great. They trusted ME with a stick shift for a test drive(this is my first manual). Everyone was hella nice and answered anything I had questions on. Plus they gave me hella for my trade. Thanks y’all!
Shawn is personable, knowledgeable, and will always help you find your dream car.
Great experience! Have bought several cars over the years. Will keep returning!
Very helpful friendly and understanding will tell family and friends answered every question took time to explaining everything and walk through paperwork enjoyed the honesty from everyone
They were very friendly and knowledgeable. Answered all of our questions and concerns. Were great with my toddler while she played around during the wait. Will definitely recommend to friends!
I had an awesome experience.Mr Michael Serrano.Thank you Noah.
Everyone there was incredibly kind and welcoming! Paul was very helpful, friendly and trustworthy. Got to leave with a great car, couldn’t be happier!!
We had the best salesman he was so nice. He new the answers to all are questions. He was very attractive and funny. He was never pushy and made the impossible happen.
Shawn and Wendell helped us get the cars we wanted! I was suppose to get the truck in a week but they had us walking out with 2 cars the same day! Great staff great people, awesome team! I’ll be getting all my cars here from now on! Sometimes it’s not about the price it’s about the people that work here! Keep up the outstanding work Westhills Ford!
Paul was super helpful and personable. He made what is usually a stressful experience enjoyable and really went above and beyond to make sure I left the dealership with the right car for me.
My wife and I had a great experience. We bought a car for my wife to drive. Very nice car, not too expensive! The sales representative that helped us was super nice and helpful!
Tre von is the man. Excellent customer service, Excellent attention to detail. Got a nice vehicle to surprise wife with and she was excited beyond belief
Treated very professional. From Tre’von to Josh the sales manager, made every effort take make sure I was happy with the vehicle and financing.
Best auto buying experience ever. This f150 is the ninth vehicle purchased from West hills ford(previously parr ford).Each time has been a great experience. This was the best thanks to Noah in sales and Chad in finance!
A great dealer all the way. A long drive from Tumwater but worth the trip. A good experience for this PTSD crazy woman. Thank you.
Paul was fantastic!! I would recommend any of. My friend to come and see him. He offered insight, got questions answered if he didn’t know them and had a great sense of humor.
From West Seattle to Bremerton was quite the trip especially the long way around, but it was worth it! An amazing internet price on my Ranger, which I’ve tried to replicate elsewhere and couldn’t. Then add to that my inter person experience with all the staff at West Hills which was more than pleasant, I couldn’t recommend them more. Tre’von Fobbs was especially kind and super helpful. The truck is the most exciting I’ve ever owned, I’ve had F150’s an F250 two Nissan Titans but this Ranger is like a go-cart! Nimble, sure ...
Tre Fobbs was super helpful in getting us into a nice comfy ride. He went out of his way to make sure we were happy. And we are. Extremely happy with this car lot and Tre. Thank you for making this a nice exciting experience
By far THE BEST dealership experience I’ve ever had! Tre was extremely knowledgeable and Chad made the signing process actually enjoyable. We came in later in the afternoon and they actually bought our kids dinner to help make everything go more smoothly. Can not recommend West Hill’s enough!!
Noah was very welcoming and helpful with our purchase and patient with my husband and I while we talked about buying our new Ford Explorer ST 2021 thank you Noah .
Excellent experience, Tre was, in our memory, the best salesman we have ever encountered. Open, friendly, smart and knowledgeable about the vehicle we came in to order. After listening to our needs and wants he took us a New Ranger that had just come in. It was 98% of what we were looking for and with a 3 month, or more, waiting period we bought the bird in the hand. We are very happy with the truck and our decision to shop at West Hills. The Finance manager was also excellent and solved very confusing trade in issues. Thanks to the whole ...
We loved working with Tre! He showed us exactly the cars we wanted to see, told us pros and cons and helped us compare them. And when we were halfway done with paperwork and changed our minds completely, he had the patience to literally start the process over over again. Mandy taught us so much to help us make the right decisions and explained it all thoroughly to us without making us feel like dummies. He was so patient with us when we had to start crunching new numbers once we changed our minds!
I had an excellent experience trading in the truck we bought longer needed and finding a wonderful Subaru to replace it! Tre’von listened to what we were looking for and understood we didn’t want to spend hours at the dealership! The paperwork took awhile... but there’s just a lot to do so can’t really be helped! I was even able to save money on auto and homeowners insurance with their in house agent! Penny gives the West Hill crew 2 paws up for their dog friendly service too 🙂
This is the sixth new Ford I have purchased over twenty odd years, I’m not revealing that to show off but to reveal my buying history, this was by far THE best experience. Tre Fobbs was nothing short of excellent, by text and in person. Nolan Wiler in finance was fantastic. The rest of the staff were super hospitable!!
They were very accomodating and made the experience a fast, easy and quick one. Found the truck I wanted, no pressure, helped me into a new truck - my first.
Out of any salesman I’ve ever had to deal with, Wendell made this experience feel like fun. Usually car searches are awful and tiring and exhausting, but there wasn’t a time where that was the case. We started out with one test drive, and found another car to test, and I ended up walking away with the second tester. Couldn’t be happier with the process and how it went overall. Would highly recommend Wendell for anyone going to look for a car here!!
Came in never expecting to get the car that I got! I am extremely satisfied with my purchase and the service I received! I would definitely recommend west hills for anyone!
The dealership is friendly and professional. It was a good experience working with you. Thanks! Shawn was knowledgeable, helpful, and worked very hard for us. Magdy was thorough, friendly, and very patient.
I am very happy w/ this dealership. They are professional, efficient & friendly. As a result I have bought 3 cars there over the past 4 months!
Wendell was excellent and made the process of finding a new vehicle very smooth. Extremely knowledgable of vehicles, welcoming, and very helpful, he was able to find the perfect vehicle for my needs and I couldn't be happier with the vehicle or any part of the process. If you are looking to buy any kind of vehicle, I highly reccomend going to see Wendell and Haselwood Ford Mazda in the West Hills Autoplex for their unmatched customer service and wide selection of new and used vehicles.
Wendal, Chad & Roxanne were amazing! They were so attentive and respectful to our needs and situation. They made what was originally a stressful process fun and obtainable. Our family was able to leave with our family dream car. I will never be able to full show appreciation for these 3, they were able to turn this experience around and make it a good one. Thank you again Roxanne, Wendel, and Chad. Because of you we will see u for our next vehicle purchase.
Wendell came through twice, and Chad made it right! Next time I'm around, will be in what was the boss's car. Excellent customer service, the reason I came back! Maybe next time I'll bring cash only =)
Tre was great & so was his team. Handled every problem with grace & was amazing to work with. Great service all around. I'm very happy.
Wendell was great he made it happen ! The staff here are amazing and they had exactly what I wanted my dream Jeep. Thanks to all of you my day was excellent!
Good sale.
Wendell was really responsive, helpful and happy. We feel we got a great deal, a great trade-in price and were well taken care of! Thanks!
Can’t say enough about Tre. Professional, courteous, respectful, communicative, and funny. Gave me a 5-star experience. Hats off to Magdy too, got me a great rate. Thanks to all!
Love this dealership. First found it when we took my wife’s Lincoln there for service. When we put the deposit on the Mach E, this was a natural choice for delivery. Shawn made the fulfillment a breeze and the team that supported it all was great to work with.
Great people helped me with my first car highly recommend great prices helped me set up my insurance and get the best deal on it they know what they are doing
Very pleased with all the help I got today with Shawn. I will be back in the future for more vehicle purchases. He knew what I was looking for and understood my needs of keeping my payment where I wanted it. Thank you so much to everyone who helped with today. It went very smooth!
I just bought a 2006 Toyota Tacoma from West hills Ford and it was an amazing buying experience. Shawn Barrera was the man! He was very helpful finding me the exact truck I wanted. The whole stuff was very friendly and welcoming. They even played with my 3 year old while mom and I were busy signing papers. We will definitely be returning for our next vehicle purchase!
Every employee on the lot was so attentive and kind. Shawn Barrera helped us find our next perfect vehicle, his service is very friendly and professional, he listened to all our needs and fulfilled them gracefully. I'll be back to buy another vehicle! Thank you!
Tre’von was amazing! He did everything in his power to help me get a car I love. Thank you Tre’von! We really appreciate your hard work and dedication!
You ALL REALLY NAILED IT THIS TE! WHAT A GREAT TEAM! I LOVE LOVE MY NEW TRANSIT CONNECT, SEAN BARRERA WAS GREAT AND MAGDY WAS INCREDIBLE!!!
Tre was a fantastic salesman and we actually enjoyed the car buying experience. I must say, that has not been our experience in the past with other dealerships and sales personnel. I would recommend Tre and West Hills Ford to anyone. Thanks again Tre!!!
Dealer and management allowed me to take the truck home to demo the vehicle to the wife with out a salesman present. She said yes!
I was in and out with my car in 4 hrs. No headache or hassle. Everyone was friendly and fun. Very special thanks to Roxanne.
Great customer service. Staff were very welcoming and flexible with what I needed. They addressed any issues I had during and even after my purchase with passion and priorities for the customer. Recommend first buyers and military to visit.
Our sales rep was great, knowledgeable and no pressure. The dealer mixed up the VIN when we first went to look at car resulting an extra trip, but process was smooth after that.
Great attitude and enthusiasm. Was very helpful and knowledgeable. The whole team was kind and didn’t feel pushed to buy a vehicle. Just seemed to want to help if we needed it.
Wendell had an excellent attitude the whole time. He was genuinely concerned with all my needs and concerns and made the day as stress free as possible. We had a lot of fun throughout the whole process.
They provide a patient and pleasant atmosphere directly focused on meeting the expectations of their customers. True professionals with the knowledge and experience to show you every detail included within the vehicle of your choice.
Wendell did a terrific job in helping us get a new truck! Well done, Wendell. We had a good overall experience. It can be a long day, buying a car. You made it easy.
Customer Service is a dying breed that is seldom seen in society and businesses today. I am a huge believer in customer service and feel that it is the only real way to have a successful business. When I experience great customer service where my expectations were far exceeded I want to boast about it. The crew over at Haselwood Ford in Bremerton starting with Chad Bass and Trey along with the rest of the staff are quite friendly and amazing. I would recommend them to anyone. They are friendly, enthusiastic and just all around great to work with. They ...
So my experience with West Hills far as buying my car Great the only down fall is my vehicle is a Buick so any work done on it it has to go to the Chevrolet dealer to be worked on, hopefully my warranty coverage will make me more comfortable!!!!!!!!!
Shawn Barrera did an amazing job. We felt comfortable throughout the whole process. Very happy with our new car. Justin in finance was great too!
Helped with any and everything! Great customer service between salesman and financial specialist! Already loving the new vehicle. Highly recommend shopping here for a vehicle! Great work guys!
Shawn helped me find the right truck for all my family needs! Great guy with a big heart! He will treat you like family and make sure all your needs are taken care of.
What a fun experience! We madean appointment with Shawn Barrera and were treated well! Shawn definitely knows his vehicles and was very honest and upfront when it came to all aspects of buying. We look forward to doing business with Shawn and West Hills Ford in the future. Thanks Shawn!
The Mazda service center people have always treated me very well and done a great job of taking care of both my 1990 and 2013 Mazda vehicles. (Which is obviously why I am still able to be driving my 1990!)
Shawn knew what I was looking for and what price range I needed to stay in, and he helped me find the perfect car! I can't thank him enough!
Shawn displayed a high level of knowledge about every vehicle he showed us, not only did he know all of the neat gadgets each car had, but also took the time to teach us how to use them. He figured out the perfect car for us based on our needs within an hour, and made sure to turn what could have been a long process very short and easy to understand, he was on top of everything we needed and exceeded expectations with integrity and honesty clearly explaining the pros and cons of the options we had. I’ll be ...
Excellent friendly customer service, helped me find exactly what car I wanted to fit my needs and budget. 100% would recommend buying your next car from west hill ford
Our experience was the best we have ever had. Noah was very helpful , He was a pleasure to deal with . He is very knowledgeable . We will ask for him every time and we are coming in soon to buy again. Magdy was a pleasure to work with as well.
I have to give a huge thank you to my service advisor Chelsea D and the team of highly trained technicians at West Hills Ford. I have an aftermarket service/repair warranty on my Ford Raptor. Chelsea went to bat for me and was able to get a huge amount of repairs approved and repaired for me. The warranty company did not make it easy but Chelsea persisted and prevailed. The drive home from the dealership proved to me that the dealership knew just what do do - and they did it right. It feels like my truck has been ...
We're a repeat customer at West Hills (2017 Ford Explorer and 2021 Ford 150). We love the sales team and the overall purchase process. Everybody in the process aims to please and we've walked away both times a VERY happy customer with no demoralizing sales experience and no regrets on trade-in and purchase prices. With our 2021 F150, they helped us with a factory order, tracking the process and getting us in quickly after it was dropped off. Shout out to Tre for being the shining star that was by our side the whole time. Thanks West Hills Ford, keep up the ...
Absolutely amazing car buying experience. Wasn’t pressured into buying anything and my salesman Brice Campbell was super helpful! Thanks again West Hills for making my life a ton easier.
Trey and chad were very helpful and I love my new car so much !!! I was very picky about what I wanted with my car and trey was patient and helpful the whole time !
Brenda Dunn gets it done! This fine person is a service advisor for diesel trucks and fleet. She worked miracles on my f350 and did it fast, with great communication, and a smile on her face the entire time. I must admit, I chewed her OUT at 7:30am for something that really wasn't her issue, but she took my bad attitude and made everything right. Brenda is a genuine asset to this dealership. I will bring all my trucks to this dealership for service as long as I get to work with this dynamo. Top notch service!
Brenda the service advisor was great. Had issue's with my truck window. She did what she could to get me on their schedule asap. Even assisted in getting me a loaner car so I wouldn't have to sit around. Im forruto have here there whenever I come in for my oil changes. Very happy and positive person
Chelsea Duket was amazing! Her professionalism was out of this world. She had the best answer for every question and helped me weigh my options. I was confident that I was in good hands. Couldn't have asked for better service!
Tre was so helpful, we had great conversation and he really helped us find the perfect car for our family ! We highly recommend not just the dealership but tre!
Although we had had a small issue with the vehicle we had initially selected. Things worked out better for me with the vehicle I did get. Much appreciation to the individuals who took care of us. Thank you for your patience and understanding
Best car buying experience ever! Wendell was really friendly and super easy to work with. Magdy was extremely knowledgeable, very fair, and made financing a painless process (which is hard to do!). The entire staff at West Hills Ford was really welcoming and we couldn’t have asked for a better experience!
Tre was great. He took a lot of time with us during the buying experience. After we decided to buy he was there for us. He showed us how to access everything we needed to operate the vehicle and getting the ford pass downloaded with a tutorial on the use. Tre went the extra mile to make our purchase an enjoyable experience. He is an A 1 employee.
Amazing! Always my first choice. Everyone involved focused on my needs. They found a vehicle I wouldn't have thought of. Will always refer friends.
Connor Watson..He is great and very helpful.!! Trying to help me fix my wee car..You must have a whole lot of Patience.!! While you wait for them to found out what's wrong with your Vehicle..Connor came out ever So often..to give me updates..on how it was going and how long it will take..until we came to an decision.. on what to do with the vehicle..and what we need to order to get this fixed..Hopefully yours won't take as long as mine to get fix..They had to order part's ...
Amazing employees! I went in there with basically no credit and they worked really hard to get me the car I wanted. Thank you Tre’von!
Exceptional experience. One of the best car buying experiences I have ever had. David Millet and the team were so helpful. They worked hard to get me something I really love. Thank you for all of the effort and I will highly recommend to everyone I know!
I had the most pleasant experience with everyone who was involved with helping me get my dream car. The amount of help I received was amazing. I love my new car so much!
This was the third Transit Van we've purchased for our community-based, nonprofit organization. Tre'von Fobbs was an absolute joy to work with! His professionalism and concern for ensuring a smooth sale and delivery were greatly appreciated.
I was met by noah and was given excellent service. The finance department worked hard to get the best deal they could. I have bought there before and will go back for my next vehicle.
The staff was friendly and helpful. Complimentary beverages including lattes. Low pressure sales experience. I felt comfortable with Shawn and he addressed any issue I had professionally and satisfactorily. Chad is great also.
Noah was very respectful and helpful he answered all the questions I had in detail and made buying a car an awesome experience from your dealership
Just a great experience: they found me the exact truck I wanted for my business, at the right price, and got me in and out quickly! Perfect!!
Great customer service and easy to work with. Everyone I met asked me if they could get me anything and very helpful. Overwhelmed with the level of service.
Honestly, I will never go anywhere else but here. The staff treated us like we were family, Tre’von was absolute best! Very Humble and understanding. I really recommend West Hills Ford, and all the staff who helped me through this amazing experience!
Shawn Barrera performed what I considered to be unexpected in a car salesman. First of which he was transparently honest about the problems in the vehicles I took interest in and rather than deviate from my budget to a higher price, he stayed within those limits and even guided me to the neighboring lots to find a quality car in that price range. Throughout the experience he was friendly and upfront. In the end I drove off with a higher quality car that I had dared hope to afford.
Noah was a great salesman he went listeded to all of my cincerns and had me test drive the right trucks that would fit my budget. He stayed eith me during my finance approval and was courteous with offering me beverages during my wait. He was quick to give me a walk through on my final vehicle and the folliw up a few days later to see my progress. Will DEFINITELY be looking for him at my next vehicle purchase. R/ David Booth
West Hills Ford has a very clean establishment, has a witty front desk team and a range of personalities when it comes to their sales people. You can get someone who is laid back and respectful or someone who is on cloud 9 and exudes literal sunshine. They are very eager to match you with the best vehicle for your particular situation and will email you constantly to make sure that it is perfect.
Purchased a vehicle and the individuals (Trevon and Chad) made the process hassle free. 10/10 recommend for people to work with them. Give them promotions, raises, bonuses, vacation, etc.
Everyone that I worked with was very friendly and accommodating. My day buying a vehicle went as smoothly and quickly as possible. Shawn was great and very knowledgeable.
I was happy to meet Hailey she was very helpfull. I have been to many dealerships and West Hills were by far the most personable. The process was organized and professional. Thanks again for the good experience and your hard work. I would recommend to anyone I know.
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